Invite patients to share their medical story. Ask open-ended questions. Find out what matters most to the patient
Show patients that you see and hear them. Accept their values and feelings even if they are different from your own.
Ask patients what they know and want to know. Answer their questions. Provide written information. Ask patients questions to confirm their understanding.
Forge a health partnership by collaborating with patients to make care decisions. Seek agreement on treatment plans and monitor progress.